FAQs
How can I contact Urban Pickup Store?
- You can reach out to us via email at info@urbanpickstore.de. Our dedicated customer service team is ready to assist you with any questions or concerns you may have.
Do you offer worldwide shipping?
- Yes, we proudly offer worldwide shipping to ensure that everyone can enjoy our premium health and fitness equipment.
Can I change or cancel my order?
- We strive to process orders swiftly. If you need to make any changes or cancel your order, please do so within 12 hours of placing it. Unfortunately, we cannot accommodate requests made beyond this timeframe. However, you can return your order for a full refund once received.
What payment methods are accepted?
- We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal for secure and convenient transactions.
When will my order be processed?
- Orders are processed within 1-3 business days, excluding weekends and holidays. Please allow extra time during peak seasons.
How long does shipping take?
- Depending on demand, shipping can take between 2-4 weeks. We appreciate your patience as we work to get your order to you as quickly as possible.
What if I don't receive my order?
- If your order hasn't arrived within 30 days of shipping, please contact us for a full refund.
What if my items are defective, incorrect, or damaged?
- Please email us immediately with your order number and photos of the items. Our team will work diligently to resolve the issue as quickly as possible.
When will I receive my refund?
- Refunds will be processed to the original payment method within 7-10 business days of us receiving the returned item. Please contact your bank or credit card issuer for information on when the credit will reflect in your account.